Most chatbots fail quietly. They launch with a cheerful greeting, then send customers around in circles until someone gives up and phones support. The bot is rarely the real culprit; the scoping is.
Most chatbots fail quietly. They launch with a cheerful greeting, then send customers around in circles until someone gives up and phones support. The bot is rarely the real culprit; the scoping is.
Hiring five more people won’t fix a broken process. It just gives you five more people doing the same broken thing, faster. That’s the trap growing teams fall into every single day. Before you add headcount,
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